address430-1 Nakanojō, Ueda, Nagano 386-0034
Director of OperationsTANG QIAN
Flat shipping - free
Return and exchange policy
Customer requests return or exchange
Items Before Shipping: You may cancel your order by pressing the cancel button on the website.
Goods after shipment: Unopened goods can be refunded or exchanged for goods of equal or lower value, but only if you contact the Customer Support Center (080-3303-5858) within 10 days of arrival. Once the product is opened, we cannot return or exchange it.
Returns and exchanges of defective goods and services
Please contact the Customer Support Center (080-3303-5858).
We will refund or exchange a new product and pay for shipping.
Order processing takes 1-2 business days.
Once you place your order, the product should be delivered and available within 5 days.
Accepted payment methods
Credit card or transfer via local bank
Credit card payments are processed instantly, while local bank transfers must be made within 3 days of order placement.
Amount listed on each product page